Late and cancellation policy
For each appointment, we allow a 10 mins grace for lateness. If you are over 10 mins late on the day of your appointment, you will incur a £15 charge. If over 15 mins late, it may result in the cancellation of your appointment.
No shows or no notice cancellations will be charged 100% of the cost of services. You will be considered a “no-show” if you fail to be at your designated property after 15 minutes of your booked appointment time.
If you are delayed please let us know by calling the provided in your booking confirmation and we will do our best to accommodate you. Our Pros are instructed to wait at your property for 15 minutes after the appointment’s start time. Unless otherwise specified, all paid sums are non-refundable.
This policy also refers to double bookings. For example, if you’re a mother of two and have booked two of your daughters to have their hair done by our NIYO stylists, the following policy above still applies.
Any Cancellations at NIYO Hair & Beauty will result in the 30% deposit to be non-refundable within 48 hours of the service time. For example if you book an appointment on the 24th at 12 noon you can transfer your appointment before the 22nd at 12noon. That is to say, transfers can be made by you at any point up to 48 hours before the start time to allow eligibility for a change of an appointment date. Any later than 48 hours’ notice, and you will not be eligible for a refund.
For bookings made within 48 hours of the start time: If you book for an appointment with a start time within 48 hours, you can cancel and receive a full refund within 30 minutes of making the booking. If you cancel beyond these 30 minutes, you will not receive a refund.
In the case we cancel on you, a full refund will be deposited back into your original payment method.
If you cancel your booking due to having the symptoms of an illness, we will do our best to rearrange your booking. However, if this is not possible, we reserve the right to cancel your booking and you will not in these circumstances be eligible for a refund.